Category Archives: Customer Testimonial

Huggable Vehicle Buying Experience, Wheels and Deals, Fredericton, Used Car Deals

A customer purchased a vehicle from us recently and shared with us the reason why they chose Wheels and Deals….

Customer: “My neighbor works at a new car dealership up the hill and I was planning on buying a car from him because he is a great guy. I went in to see him about a car and from the moment I walked in and the receptionist greeted me with a bad attitude and then I was passed off to the Business Manager and he was disrespectful, from that moment on I knew I was not buying a car from them even tho my neighbour was great!

Then I came to see Steve at Wheels and Deals and he was helpful and very respectful. Even the receptionist was very happy and smiling when I came in. Everyone at your dealership is very nice and always happy/smiling. I will refer everyone I know to come here!!”

mailto:mediaone@wheelsanddeals.ca

Business Card-Chrystal Venator-New Logo

Shout out to Justin Roy, “he didn’t put any pressure on me”, Wheels and Deals, Fredericton, Usedcardeals

Experience: 10

I couldn’t have dealt with a better person than Justin.  I had been telling him what I was looking for in a vehicle and he got something he thought I would like to the lot.  He didn’t put any pressure on me but was super helpful and knowledgeable.  It was a great experience.

Future Referrals: Yes

Thank you Jennifer for your confidence in Jim Gilbert’s Wheels & Deals-Canada’s Huggable Car Dealer.

Welcome to the Wheels & Deals family!!!

mailto:justin.roy@wheelsanddeals.ca

 

Justin Roy

Justin Roy

Shout out to Dustin Haines, “he was so great and helpful and really did get me the car that I wanted”, Wheels and Deals, Fredericton, Usedcardeals

Experience: 10

Dustin brought the car out to my house so my husband who was packing to leave could see my car before he had to go away for two months.. he was so great and helpful and really did get me the car that I wanted ( fire engine Red).

Future Referrals: DEFINATELY YES!

My friend recommended you I was extremely nervous but she told me that you would help and Dustin did great experience.

Thank you Toni for your confidence in Jim Gilbert’s Wheels & Deals-Canada’s Huggable Car Dealer.

Welcome to the Wheels & Deals family!!

Dustin Haines Sales and Finance Consultant

Dustin Haines Sales and Finance Consultant

Shout out to Will Venator, As far as the “other dealers”were concerned they basically just tried to “slam” the other dealers, which brought me back to your dealership, Wheels and Deals, usedcardeals, Fredericton

Mr Gilbert, I am very satisfied with the experience that Will went out of his way to satisfy all needs to make this happen for my family and I.  It was a very Positive rewarding experience.

I might add Will was very upbeat, positive and polite in all aspects of the interaction we experienced, just to inform you, Will always had a positive outlook as well, if he couldn’t answer a question he did not hesitate to baffle me, just came right out and said “good question, i will find that out for you”

As far as the “other dealers”were concerned they basically just tried to “slam” the other dealers, which brought me back to your dealership and to who i was dealing with….Will Venator

So i guess you can say my  experience  with purchasing a vehicle from your dealership, was a welcome change and an appreciative one at that.

I guess you give that a 10 +

I have already spoke to a few people about the experience recommending your dealership as well what a POSITIVE OUTLOOK Your crew has!!

Pls definitely enter me in the draw for the fuel ( lord knows the price of fuel we ALL could use a break)

What brought me to your dealership??

My daughter really LIKES to sing your jingle (and she Really knows it too!!)

All the best to you and your family. And to your CREW as well you have a smooth driving machine operating at WHEELS AND DEELS on St Mary’s st.

Thanks Mr. Gilbert   www.wheelsanddeals.ca

David

Will Venator Sales and Finance Consultant

Will Venator Sales and Finance Consultant mailto:will.venator@wheelsanddeals.ca

                                               Buying a car2

Shout Out to Justin Roy, “He was professional and yet friendly and yes even huggable!” Wheels and Deals, Fredericton, Usedcardeals

Hi!   We had a wonderful experience with everyone at Jim Gilbert’s wheels and Deals. We sought out Justin as his Mom and  I are best friends and I knew him all his life. I Knew his Mom loved the new car that Justin helped her find and I trust his judgement. After hearing what we wanted and what we could afford he found us the perfect car. He was professional and yet friendly and yes even huggable! (The whole procedure was begun and ended in a matter of about 3 days with plates and all! )

 Thus we give the rating a 10+

Certainly we would recommend your dealership and especially Justin to our friends and acquaintances! www.WheelsandDeals.ca

Thank -you for the gas certificate we received already and to be entered in a new draw is great!

 Keep up the great work!    Cheers!     Betty & Alan Hawkins  

Justin Roy Sales and Finance Consultant

Justin Roy Sales and Finance Consultant    mailto:justin.roy@wheelsanddeals.ca

BETTY HAWKINS

Shout out to Megan and Dustin; My dealings with Dustin and Megan were very professional, Wheels and Deal, usedcardeals, fredericton

I found the dealership to be above average , the ambiance and decor exceptional ,especially for a used car dealership that are usually less fancy. I liked that all the vehicles were left unlocked and i could access them without a sales person looking over my shoulder. My dealings with Dustin and Megan ( i think that was her name) were very professional , i found they were very knowledgeable and helpful.I have and would recommend your dealership, what will get me over into your lot and recommend others to do the same will be after care , if i need to go back how will the service be , time will tell.I just happened upon your car lot , i went to Fredericton to look at another  truck that was advertised on Kiji by a ford dealer. I never even looked or thought about your dealership until i drove by and saw the line up of trucks. Had we not driven to Fredericton that evening we would have missed the opportunity to buy this truck .I will probably be back as we are soon going to be looking for a new SUV.

ThankYou  Timothy and Welcome to the family!   www.wheelsanddeals.ca

TIMOTHY MARTIN

Dustin Haines Sales and Finance Consultant

Dustin Haines Sales and Finance Consultant

Mailto:dustin.haines@wheelsanddeals.ca

Shout out to, John Eliakis, I’ve bought 4 cars from Jims over 6 years and will trade these 2 in next year. Wheels and Deals, usedcardeals, Fredericton

Douglas… 10 – When we started looking again for a car we went to new and used dealers all over town. For us, we enjoy driving through the lot, getting out and looking at a particular car and then going on our way. At every other dealership the moment I stepped out of the car someone was there pressuring me for information and trying to pawn a card of theirs off on me. I was even approached as I was driving through a lot and had to stop as he stood in front of my car. The times I came to Jim’s I was able to drive through without hassle, Salesmen were always visible and I knew they would be available if I had any questions. Visible but not pestering, that’s why I come back.

I’ve bought 4 cars from Jims over 6 years and will trade these 2 in next year. Even though it’s a couple years between dealing with John it’s like we just talked yesterday.

[] Yes – My son will buy from there in the next year, and my daughters in the coming years.  If buying a car ever comes up in conversation I tell them to go to Jim Gilberts.? www.wheelsanddeals.ca

[] Repeat Customer 4x and counting

Senior Sales and Finance Consultant

Senior Sales and Finance Consultant

 

 

 

 

 

 

mailto:john.elikis@wheelsanddeals.ca

Shout Out to Jon Brawn; I’ll be a customer for life, or until I win the lottery and buy a Ferrari, Wheels and Deals, usedcardeals,Fredericton

Hello Jim,
Just wanted to let you know that the customer service at your dealership was the best that I have experienced.

As a first time car buyer with a credit score that reflected a young man who signed up for a credit card at a university bar just to get a free t-shirt, Jon was able to help negotiate a great rate for the car loan and has put me on a path to restore my credit.

I bought a 2012 Ford Fiesta and it looks great!

I will highly recommend your dealership to Friends and Family who are looking to purchase a great used vehicle.  www.wheelsanddeals.ca

I’ll be a customer for life, or until I win the lottery and buy a Ferrari, but I’ll check with you guys first to see if you can find one at a good price J

Thanks!   Dave

Jon Brawn Sales and Credit Consultant

Jon Brawn Sales and Credit Consultant

 

 

 

 

 

 

mailto:jon.brawn@wheelsanddeals.ca

Shout Out to Dustin Haines; Dustin was amazing right from the start. He contacted me much quicker than I expected and from the very start turned a “purchase” into an “experience”., Wheels and Deals, Usedcardeals, Fredericton

Good morning,       I want to take a few minutes and share my experience with my vehicle purchase. I know your team sells many vehicles every week. For myself, this was my first vehicle purchase in many years that was not a private sale, and my very first “New” car. Dustin was amazing right from the start. He contacted me much quicker than I expected and from the very start turned a “purchase” into an “experience”. He and I played a bit of phone tag over the next couple of days and he put a lot of effort into making sure I had all of my bases covered before I came to your store. Understanding that I work in Florenceville and would need to pick up the family after work in Bloomfield and travel to Fredericton on a school night, Dustin had all of the details covered and made sure I had all the paperwork I needed to have me drive down in my old clunker and home in my new car. Your store is so neat, tidy, and visually appealing. I swore you did some 5S training with your team. Everything was like in a commercial. I appreciated that there were Nintendo DS’s there to entertain the kids and popcorn to snack on while we did the paperwork, because we were pretty tired from the day and the trip. I thought it was sweet that he gave the kids a teddy bear and took our picture. The card in the mail with the picture in it a few days later was a great touch.  www.wheelsanddeals.ca

 

I did not do a video message after because the rain had me looking like a drowned rat J , but I did really appreciate all of Dustin’s effort. When I left that evening, you did not have a new customer, you had a repeat customer.

Thank you to both you and Dustin. I have been bragging you up at McCain’s for  2 weeks now!

Regards, Jen F , Safety Coach

mailto:dustin.Haines@wheelsanddeals.ca

Dustin Haines Sales and Finance Consultant

Dustin Haines Sales and Finance Consultant

Speed of Fun

Shout out to “The Troy Man Can”; Troy was excellent to deal with and very helpful and friendly! Jim Gilbert’s, Wheelsanddeals, usedcardeals, Fredericton, Minto

1)     I would rate my experience as a 9. Troy was excellent to deal with and very helpful and friendly! I would have rated as a 10, however I had to return my vehicle today, due to a sensor being broken when the remote starter was installed….that had nothing to do with Troy, he was great.

2)     Yes I would recommend Jim Gilbert’s to friends and my mother has already bought her last van there and possibly the one before that. www.wheelsanddeals.ca

3)     What brought us to Jim Gilbert’s was the fact that Troy brings vehicles down to Minto all the time and the ford focus caught my eye right off as soon as I seen it. I had mentioned to Troy that I was going to be looking for something, but was not when, then I saw that pretty blue car! So I contacted Troy and the rest is history. Thanks Troy! Also love the free gifts and friendly service, that does go along way with customers!! Keep up the great work.      

 

SHERRI CORMIER

 

Troy Fasquel Sales and Financial Consultant

Troy Fasquel Sales and Financial Consultant

mailto:troy.fasquel@wheelsanddeals.ca

Shout out to Justin Roy and Jim Gilbert: So back to Wheels and Deals and again they gave us the best price and service, and that was 11 years ago! We are repeat customer J, Wheels and Deals, usedcardeals, fredericton

Andrew and Duska and Brock “who is driving the car” and Samantha

Thank you for your confidence in Canada’s Huggable Car Dealer, hopefully JUSTIN ROY fulfilled your expectations and you enjoy  your  2011 Dodge Caliber from Jim Gilbert’s Wheels and Deals.  www.wheelsanddeals.ca

We want to be different and to do this we would appreciate your input.

1-       How would you rate your experience with our team? From 1 below average to 10 above average.    Feel free to elaborate.  10 for sure J Justin was very nice to work with and not pushy or in your face.  We tried out all different wheels 5 days in a row trying to find what would work for our family.  Wheels and Deals “Justin” was very helpful.

2-      Would you recomend Wheels and Deals to your, friends, family and co-workers?  for sure YES

3-    What brought you to Wheels and Deals?  We purchased our 2000 Dodge Van from Jimmy – we purchased it when it was only 2 years old and we felt we got a great price and service.  We named it Flash and Flash died the week before we had to go shopping for a new family member. J So back to Wheels and Deals and again they gave us the best price and service, and that was 11 years ago!  We are repeat customer J

Repeat Customer – Word of Mouth – Our Web Site – Other Internet Search – Radio/TV – other

Duska Slipp (Andrew)

Justin Roy Sales and Financing Consultant

Justin Roy Sales and Financing Consultant

mailto:justin.roy@wheelsanddeals.ca

 

 

 

Shout Out to John Eliakis: I vowed then, that the next time I was to purchase a vehicle, I would seek him out, and he again surpassed my expectations, WheelsandDeals, Usedcardeals, Fredericton

Definitely a 10.  I purchased my first vehicle through John when I first moved to the area in the fall of 2008.  I was so impressed that he never made me feel pressured to make the purchase.  He patiently gave me the time to make the decision.  I vowed then, that the next time I was to purchase a vehicle, I would seek him out.  So, here we are 4 1/2 years later and I did just that.  Once again, there was no pressure.  I met with him and explained what I was looking for and in less than a week he had one for me to test drive that surpassed my expectations.  I am so pleased, this is the nicest, classiest vehicle I have ever driven.

Yes, I recommend Wheels and Deals to everyone!   www.wheelsanddeals.ca

and I am a repeat and continued customer!

 Terri Babin

TERRI-LYNN BABIN

Senior Sales and Finance Consultant

Senior Sales and Finance Consultant

mailto:john.eliakis@wheelsanddeals.ca

Shout out to “Where there is a Will, there is a Way” Thanks for the welcome and yes Will Venator did fulfill my expectations and more within a couple of hours I drove home my wonderful new to me car, Wheels and Deals, usedcardeals, Fredericton

Jim,   www,wheelsanddeals.ca

Thanks for the welcome and yes Will Venator did fulfill my expectations and more.  I wasn’t really looking and didn’t think i would be able to purchase a new car at this time but Will made it so easy and it was so quick, i drove in with a rental and within a couple of hours drove home my wonderful new car.

1.  I would rate my experience as a 10 definetly.  Will is a great saleman and it is no wonder he has won awards, he was very easy to talk to and explained everything and even told my daughter and i how we could each improve our credit ratings, he took us on a tour of your facility and told us how each car is checked over top to bottom, end to end before it is put on the lot.

2.  I have already recommended Jim Gilberts to my co-workers and to some of my family members, so yes i would.

3.  It was actually my daughter’s idea to stop that day but i have seen and heard many ads for Jim Gilberts and some of my friends have purchased vehicles from you and have had great experiences.  I had also checked out your website.

Again thank you for the wonderful experience and my new car!

Estella Ward       ESTELLA WARD

 

 

Fastest Funds

mailto:will.venator@wheelsanddeals.ca

 

 

Shout Out, You never feel that you can’t ask a question or raise a concern as they will always make sure it is taken care of……..John Eliakis, Wheels and Deals, usedcardeals,

Brian

Thank you for your confidence in Canada’s Huggable Car Dealer, hopefully JOHN ELIAKIS fulfilled your expectations and you enjoy  your  2010 Dodge Caravan from Jim Gilbert’s Wheels and Deals.

We want to be different and to do this we would appreciate your input.

1-       How would you rate  your experience with our team? From 1 below average to 10 above average.    Feel free to elaborate.  We have always found the service at Wheels and Deals to be superb.

I would rate with a 9.  You never feel that you can’t ask a question or raise a concern as they will always make sure it is taken care of.

2-      Would you recomend Wheels and Deals to your, friends, family and co-workersAlways

3-    We would like to Enter You in our Monthly $50.00 Gas Draw, Your feed back is needed to Help us to Serve You better.. Please select Your answer…What brought you to Wheels and Deals  Repeat Customer :0)

ThankYou  Brian and Welcome to the family!

 

Jim Gilbert’s Wheels and Deals

Small Business of Excellence Award Winner

Bell/Aliant Business Person of the Year (Fredericton Chamber of Commerce)

Hugs from The Gilbert Family

Alex, Chelsea, Jim and Dawna

Senior Sales and Finance Consultant

Senior Sales and Finance Consultant

Shout Out, I would rate my experience at 10. Dustin as always did an excellent job. This is my 3rd vehicle from wheels and deals so I am a repeat customer :)

Karolyn

Thank you for your confidence in Canada’s Huggable Car Dealer, hopefully DUSTIN HAINES fulfilled your expectations and you enjoy  your  2013 Kia Forte from Jim Gilbert’s Wheels and Deals.

I would rate my experience at 10. Dustin as always did an excellent job. This is my 3rd vehicle from wheels and deals so I am a repeat customer 🙂

KAROLYN LAW

 

 

 

Dustin Haines

Dustin Haines

www.wheelsanddeals.ca

Shout Out to John Eliakis, You have a very attractive dealership facility and everyone that I came into contact with was extremely helpful, positive, and professional…, Wheels and Deals, usedcardeals, John Eliakis

My car buying experience was most certainly a 10. You have a very attractive dealership facility and everyone that I came into contact with was extremely helpful, positive, and professional (I personally know a bit about the car business as for many years I worked as a service manager/service operations director for several dealerships).

I would definitely recommend Wheels & Deals to anyone I know. As a matter of fact it was through a co-worker that I got a good reference about your company which was the start of this vehicle purchase.

The  first thing that brought me to consider your business was word of mouth from satisfied buyers. Then I was completely blown away by your web site, it is awesome! You have the best presentation and selection of low kilometer vehicles that I have ever seen.

Finally, a big THANK YOU to John Eliakis for his help with the deal!

Perry Brown

PERRY BROWN

Senior Sales and Finance Consultant

Senior Sales and Finance Consultant…mailto:john.eliakis@wheelsanddeals.ca

www.wheelsanddeals.ca

Dear Gilbert Family….Thanks so much for helping me and my husband get a vehicle…, Wheels and Deals, Usedcarsfredericton

Dear Gilbert Family….Thanks so much for helping me and my husband get a vehicle…We (mainly me) really enjoy our 2010 Suzuki Grand Vitara, it works great. JUSTIN ROY fulfilled your expectations and we already have told several of our friends about him and your team ant Wheels and Deals. I would rate you at at 10. And we love to enter in your monthly gas draws…Again thanks so much and give JUSTIN ROY a raise he certainly does deserve it :). My brother and his girlfriend recommended you to us. Joseph Miller and June Lloyd.

Thanks from The Lloyd Family.      mailto:justin.roy@wheelsanddeals.ca                          www.wheelsanddeals.ca

Justin Roy

Justin Roy

Shout Out to Justin Brawn, Jim Gilbert’s Wheels and Deals

1.  would rate it a 10. Justin was very friendly and answered all our questions.He was  very helpful on everything we needed to know

.2. Yes I would recommend others to to Wheels and Deals.

3. We had got my first Hyundia from Wheels and Deals , it had 44000 kms on it .We traded it in with 238000 touble free kms.

Thanks for For The awesome service Justin Brawn and everyone else

ThankYou  Lillian and Welcome to the family!     www.wheelsanddeals.ca

Justin Brawn

Justin Brawn

mailto:justin.brawn@wheelsanddeals.ca

Shout Out to Jon Brawn, Bernard and Tonie P, 2012 Toyota Camry

To: Jon Brawn             www.wheelsanddeals.ca
Subject: 2012 Camry

Hi Jonathan,

I missed your call this after-noon (Monday) and I thought I would put my comments down on writing.

Thank you for the follow up re; our appreciation of the 2012 Camry LE from your Company.

We are delighted with the new Camry, its features, ride, cleanliness and the overall transaction.

We were quite impressed, Johnathan, by your personality, your knowledge of the features of the Camry, your professionalism and the effective way of dealing with us. We also appreciated the welcoming atmosphere of the staff, the visit of your beautiful premises and enjoyed the brief history of the Company that you gave us.

A warm hello and thank you. We are happy to spread the good word and  we are happy to join the Family of satisfied Customers of Jim Gilbert’s Wheels and Deals.

p.s. You my give a copy of this E-mail to your Boss, Mr. Gilbert, as an indication of our appreciation.

Bernard and Tonie P……Moncton

Jon Brawn

Jon Brawn

mailto:jon.brawn@wheelsanddeals.ca

Salesman (Troy Fasquel) was very professional and courteous, Jim Gilbert’s, Wheels and Deals,

Michael

Thank you for your confidence in Canada’s Huggable Car Dealer, hopefully TROY FASQUEL fulfilled your expectations and you enjoy  your  2011 Ford Escape from Jim Gilbert’s Wheels and Deals.

We want to be different and to do this we would appreciate your input.

1-       How would you rate  your experience with our team? From 1 below average to 10 above average.    Feel free to elaborate.  Experience was a 10.  Salesman (Troy Fasquel) was very professional and courteous.  He was very pleasant and knowledgeable and was more than happy to answer any questions we had.

2-      Would you recomend Wheels and Deals to your, friends, family and co-workers?    Yes.

3-    What brought you to Wheels and Deals? Familiar with your brand and reputation….Word of Mouth

ThankYou  Michael and Welcome to the family!

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